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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Danielle F

Danielle F

December 22, 2025

5  out of  5
rating by Danielle F
"Amazing local business! The team does a great job getting you the best coverage for the best deal"
We responded:
"Thank you, Danielle, for your kind words! We're glad to hear that our team was able to help you find the best coverage at a great deal. Your support means a lot to us. "
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kaylee wiemers

December 21, 2025

5  out of  5
rating by kaylee wiemers
"Sheila is the best!"
We responded:
"Thank you, Kaylee, for your feedback! Sheila will be delighted to hear your compliment. We appreciate your support."
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Dina Premer

December 20, 2025

5  out of  5
rating by Dina Premer
"Sheila is amazing!"
We responded:
"Thank you, Dina, for your feedback! We're glad to hear that Sheila made such a positive impression. Your support means a lot to us. "
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Tracy Neumeister

December 20, 2025

5  out of  5
rating by Tracy Neumeister
"My family loves our local (NC) State Farm Crew!! They’re always helpifull and efficient!!"
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Bradford Fornoff

December 20, 2025

5  out of  5
rating by Bradford Fornoff
"Great customer service. Shelia is very knowledgeable about insurance. Couldn’t be happier"
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Lori Neeman

December 20, 2025

5  out of  5
rating by Lori Neeman
"I called for a quote and was inquiring about Pet Insurance. We are expecting a new puppy soon. We are currently State Farm customers."
We responded:
"Thank you, Lori, for the 5-star review! We're glad to hear you're considering pet insurance for your new puppy. If you have any more questions, feel free to reach out anytime. "
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Wes Finkner

December 19, 2025

5  out of  5
rating by Wes Finkner
"Staff is friendly and great to work with, plus they are very knowledgeable in the world of insurance."
We responded:
"Thank you, Wes, for your kind words! We're glad to hear that our team's friendliness and insurance expertise made a positive impact. Your feedback means a lot to us. "
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Brenda Christensen

December 4, 2025

5  out of  5
rating by Brenda Christensen
"I needed to set up an insurance policy. Sheila made the process quick and easy, and provided a great rate as well!"
We responded:
"Thank you for the great review, Brenda! We’re so glad to hear that Sheila made setting up your policy smooth and stress-free. She brings more than 25 years of experience to our team, and we’re thrilled she was able to help you find a great rate as well. We truly appreciate you choosing our agency and we’re here anytime you need us!"
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Fred Kubik

November 22, 2025

5  out of  5
rating by Fred Kubik
"Very informative and answered all my questions. A pleasure working with State Farm"
We responded:
"Thank you for the great review, Fred! We’re grateful you’ve trusted us from a little farther away. Our agency serves customers throughout NE, IA, MO, and KS, and we’re always just a phone call or virtual meeting away if you ever need anything at all. We truly appreciate you being part of our State Farm family!"
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Kim Schneider

October 3, 2025

5  out of  5
rating by Kim Schneider
"Thank goodness I don't have to deal with them to much, just pay my bill. BUT that staff is always so helpful and happy to see you. I get a little busy with life and they will call to remind me to pay my bill. Not sure of how many other offices would go to that level to make sure I don't lapse my coverage. Always there for my needs and hope that when I really need them, the case will still be the same."
We responded:
"Thank you for the great review, Kim! We know insurance isn’t something most people want to think about every day, so we truly appreciate your trust in Kelley, Sheila, and our entire Nebraska City agency to help take care of the details. We’ll always be here with the same level of service — now and when it matters most."
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Troy Stevens

September 24, 2025

5  out of  5
rating by Troy Stevens
"Outstanding customer service, second to none."
We responded:
"Thank you for the kind words, Troy! Kelley and Sheila bring decades of experience and truly care about every customer we serve here in Southeast Nebraska. We work hard to deliver customer service that really stands out, and we’re honored for the opportunity to help you and your family with your insurance needs."
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Jen DeBuhr

August 18, 2025

5  out of  5
rating by Jen DeBuhr
"This office is great to work with and always able to help you with whatever you need! 🤩"
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Stacie Higgins

August 11, 2025

5  out of  5
rating by Stacie Higgins
"exceptional service every time!"
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Nicolas Oelke

August 9, 2025

5  out of  5
rating by Nicolas Oelke
"Amazing person"
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Christina Allen

August 5, 2025

5  out of  5
rating by Christina Allen
"Sheila always gets done what we need when changing things around or adding something to our policy in a very timely manner."
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Aimee Wright

July 30, 2025

5  out of  5
rating by Aimee Wright
"Eric is such a helpful man! I love the fact that he's so personable! He's number 1 in my book!!!"
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Makayla Richardson

July 30, 2025

5  out of  5
rating by Makayla Richardson
"Sheila has been amazing! She helped transfer my home and auto seamlessly earlier this year and continues to be very responsive. I'm saving so much money with State Farm!"
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Van Dorn Villa

July 24, 2025

5  out of  5
rating by Van Dorn Villa
"The prompt response is very much appreciated."
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ted horn

July 14, 2025

5  out of  5
rating by ted horn
"Very impressed with the service. Very professional staff. The woman helping me I believe her name was adessa told me she would beat my current rate. I'll leave it with this. My insurance company is not state farm. Thank you ladies. Great interaction."
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David Stoakes

June 20, 2025

5  out of  5
rating by David Stoakes
"Eric and team are responsive and provide great service when a need arises."
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Chris

June 17, 2025

5  out of  5
rating by Chris
"I'd say state farm is pretty cheap, I recommend"
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sofia legrand

June 12, 2025

5  out of  5
rating by sofia legrand
"😁😁 Sheila Bales!!"
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Blake Bales

June 12, 2025

5  out of  5
rating by Blake Bales
"Sheila Bales"
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Kent Heckman

June 10, 2025

5  out of  5
rating by Kent Heckman
"All of the office staff are very professional and personable. Couldn’t ask for a better group to handle my insurance needs."
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Diana Harris

June 3, 2025

5  out of  5
rating by Diana Harris
"I have been personally taken care of so many times by Sheila at State Farm. Since my husband died she has helped me get through two claims, a new vehicle, divesting myself of three vehicles, and a change of address on everything. I just finished a phone call with her inquiring if I had received a bill that was overdue (I hadn’t). She knows my situation and has done everything she can to help me through this bumpy road. I am so glad I have State Farm insurance and thankful that Sheila is there for me."